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Top Rated Workshops
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Top Workshops from Conference 43 - Phoenix, AZ
DATE TRACK TITLE
2/11/20
Billing & Payments
Innovative Pre-Payment Program Benefits
Speaker: Sheila Pressley, Dir, Customer Revenue Services, JEA
1/14/20
Digital Customer Engagement
Engaging Customers with a Smart Speaker App
Speaker: David Ricottone, Mgr, Web Applications, Hydro Ottawa Ltd
10/08/19
Contact Center
The Path to World-Class Contact Center
Speaker: Alandya Brutton, Mgr, Customer Service, Gainesville Regional Utilities
8/13/19
Field Services
De-Escalating Customer Conflict in the Field
Speakers: Rick Frisby, Supv, Meter Field Services, Evergy
Jim Willis, President/CEO, InDev Tactical
7/9/19
Contact Center
Transforming Hiring Practices for Superior Results in the Modern Age
Speaker: Tim McGrath, Dir, Contact Center, Eversource Energy
Top Workshops from Conference 42 - Tampa, FL
DATE TRACK TITLE
2/26/19
Contact Center
Customer Representatives Taking Training to the Next Level
Speakers: Madeline Campbell, Training Supv, Austin Energy
Ronnie Mendoza, Manager, Austin Energy
2/12/19
Digital Customer Engagement
Shaping Customer Experience Using Real-Time Controls and
New Rate Plans
Speaker: Connor Graham, Business Systems Analyst, London Hydro
11/13/18
Field Services
Mobile Work Management Benchmarking
Speakers: Lisa Nugent, Customer Service Mgr, Anaheim Public Utilities
10/23/18
Strategies
Best Practices in CIS Implementation
Speakers: Sandra Broughton, Dir, Customer Experience, Southern Company Gas
Cindi Reyes, Dir, IT Operational Excellence, Southern Company
9/26/18
Analytics
Utilizing Big Data to Enhance SMB Customer Outreach
Speakers: Sarah Jin, Strategic Analyst Expert, PG&E
Tatihana Manning, Customer Relationship Mgr, Customer Care, PG&E
9/11/18
Contact Center
Free, Yes Free, Ways to Create a Culture of Engagement
Speaker: Erin Owen, Asst Mgr Contact Center, Greater Cincinnati Water Works
Top Workshops from Conference 41 - Fort Worth, TX
DATE TRACK TITLE
3/13/18
Field Services
Ensuring Customer Safety in Times of Natural Disasters
Speaker: Trevor Fenton, ATCO Pipelines & Liquids
2/13/18
Credit & Collections
A Deep Dive Into the Collection Processes That Yield Extraordinary Results
Speaker: Jolanda Jordan, Pinellas County Utilities
1/25/18
Digital Customer Engagement
Leveraging Social Media and Video to Secure Customer Engagement
(Prior title: Viva Las Video: Is Video the New "King" of Social Content)
Speaker: Dan Seguin, Hydro Ottawa Limited
1/09/18
Credit & Collections
Reducing Risk Utilizing Internal & External Credit Scoring Processes
Speaker: Willa Hightower, PECO, an Excelon Company
12/12/17
Field Services
Field Service Training Strategies to Maximize Customer Satisfaction
Speakers: Amber Lineback, Piedmont
Sheila Pressley, JEA
11/3017
Contact Center
Linking Annual Appraisals to Everyday Call Center Performance
Speaker: Frederick Daum, PSEG Long Island
11/14/17
Contact Center
Care Center: The Next Generation
Speakers: Litza Rivera, Florida Power & Light
Robert Weber, Florida Power & Light
10/24/17
Credit & Collections
Customer-Centric Programming through Community Collaboration
Speaker: Ronnie Mendoza, Austin Energy
8/22/17
Digital Customer Engagement
Delivering the Customer Experience in an Omni-Channel World
Speakers: Reese Hamilton & Andy Higgins, Vectren Corporation